Shipping policy

PLEASE ALLOW 10 BUSINESS DAYS FOR US TO PROCESS AND/OR CREATE YOUR ORDER. AFTER YOUR ORDER HAS BEEN PROCESSED, IT WILL SHIP IMMEDIATELY. YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. ONCE SHIPPED, WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR UNCLAIMED GOODS.

*REGARDING INTERNATIONAL ORDERS (ORDERS SHIPPING OUTSIDE THE UNITED STATES) AND IMPORT FEES:

  • ESTIMATED INTERNATIONAL SHIPPING TIME VIA USPS IS 15 OR MORE DAYS (THIS IS THE TRANSPORTATION TIME, DEPENDING ON COUNTRY OF DESTINATION IT COULD TAKE LESS OR MORE TIME). USPS IS THE CHEAPEST SHIPPING OPTION AVAILABLE FOR INTERNATIONAL CUSTOMERS, BUT PLEASE KEEP IN MIND THAT THESE ORDERS OFTEN TAKE MUCH LONGER. YOU WILL GET A USPS TRACKING NUMBER, BUT IN MOST COUNTRIES AFTER THE PARCEL HAS LEFT THE UNITED STATES PARCELS OFTEN TIMES GO UNTRACKED (DUE TO THE USPS NOT BEING IN SYNC WITH YOUR LOCAL POST OFFICE/ CHECKPOINTS). ONCE YOUR ORDER HAS BEEN SHIPPED, TRANSPORTATION TIME IS OUT OF OUR HANDS. WE ARE ONLY GIVEN ESTIMATES. WE CANNOT ESTIMATE WHAT THE PROCESSING TIME IS FOR YOUR LOCAL CUSTOMS OFFICE IN YOUR DESTINATION COUNTRY. THIS VARIES!

  • ESTIMATED INTERNATIONAL SHIPPING TIME VIA DHL TAKES AN AVERAGE OF 7 DAYS (THIS IS THE TRANSPORTATION TIME, DEPENDING ON COUNTRY OF DESTINATION IT COULD TAKE LESS OR MORE TIME). SHIPPING WITH DHL IS MORE EXPENSIVE BUT THE TRACKING WILL SHOW VARIOUS CHECKPOINTS.

  • ONCE THE PARCEL IS SHIPPED, WE ARE NOT RESPONSIBLE FOR LOST, STOLEN, OR UNCLAIMED GOODS.

  • CUSTOMS FEES, TARIFFS, DUTIES OR ANY OTHER CHARGES IMPOSED BY YOUR LOCAL CUSTOMS ARE THE RESPONSIBILITY OF THE CUSTOMER AND VARY FROM COUNTRY TO COUNTRY. PLEASE VISIT YOUR LOCAL CUSTOMS OFFICE TO DETERMINE ANY EXTRA COSTS WITH THE DELIVERY OF YOUR PACKAGE FROM THE UNITED STATES - WE ARE NOT RESPONSIBLE FOR ANY OF THESE FEES. WE CANNOT PREDICT WHAT THESE CHARGES MAY BE, SHOULD THERE BE ANY. THESE FEES ARE PAID TO YOUR LOCAL CUSTOMS OFFICES, NOT TO MARSANNE BRANDS.

THANK YOU FOR YOUR SUPPORT. QUESTIONS? EMAIL US.

love,

mb